Education & Training

Leadership Capability Programs
 

"Is now the right time to invest in leadership development for my people?"

This is a key question that we are all challenged by, and here at Accommodation Australia (NSW), we firmly believe the answer is "YES."

 

We all know that we need to make sure our key people leaders are capable and motivated to create the environment that we need to attract staff and deliver the customer experience we need - to continue to fast-track the revitalisation and growth of our industry.

 

We are pleased to announce that the extremely successful and popular Enhanced Leadership Program is back! Refreshed and enhanced for 2025 with three distinct offerings that establish a Hospitality Leader development pathway focused on the integrated core areas of Leadership, Culture & Business Performance.

 

ELP1 – Leading Self & Others

Lead your teams in dynamic and changing environments with proven leadership frameworks and practical solutions that can be applied immediately.

Key topics covered:

• Understanding and influencing behavior to create team culture and customer experience
• Building and maintaining a High Performance and High Satisfaction team environment
• Establishing constructive leadership styles to deliver sustained performance
• Exploring situational leadership and core people approaches to maximise the performance of your team

2025 Course Dates:         Tuesday 29 & Wednesday 30 April 2025

Course Time:                     9.00am - 5.00pm Daily

Course Fee:                        $990 + GST (Member Price) / $1300 + GST (Non-Member Price).

Two or more participants from the same property receive a 10% discount per attendee

Register Here.

 

 

ELP2 – Creating Culture

Leverage your leadership capability to create positive performance environments where your team is thriving and achieving

Key topics covered:

• Mastering feedback to create differentiated performance
• Developing your coaching capability to develop high-performers
• Understanding Ego states, dealing with resistance and embedding change
• The benefits of creating and maintain Psychologically Safe work environments
• Team Effectiveness – the 5 components of a truly effective team
• Constructive behaviour styles to enhance customer experience, innovation and culture

2025 Course Dates:         Monday 5 & Tuesday 6 May 2025

Course Time:                     9.00am - 5.00pm Daily

Course Fee:                        $1090 + GST (Member Price) / $1450 + GST (Non-Member Price).

Two or more participants from the same property receive a 10% discount per attendee

Register Here.

 

ELP3 – Improving Team and Business Performance

Stategically build your critical business improvement capability so you can identify growth opportunities and ensure sustainable success

Key topics covered:

• Developing and implementing a strategic business plan
• Utilising service design capability to enhance guest experience and grow revenue
• Building improvement identification and minimal viable proposition (MVP) solution development
• Optimising the performance of your team

2025 Course Dates:         Tuesday 3 & Wednesday 4 June 2025

Course Time:                     9.00am - 5.00pm Daily

Course Fee:                        $1090 + GST (Member Price) / $1450 + GST (Non-Member Price).

Two or more participants from the same property receive a 10% discount per attendee

Register Here.
 

All courses will be held at Level 4 Hudson House, 131 Macquarie Street, Sydney 
 

Facilitator:

Damien O'Malley, CEO & Founder of OMC Group.  

2025 Course Date: 29 July - 2 September 2025

Time: 60-90 minutes online webinar sessions (late afternoon) per week

Cost: $395 inc GST (Member Price) / $450 (Non-Member Price)

 

Please contact our team at mail@accommodationaustraliansw.org or on 02 8218 1847 for further information. 

 

Facilitator: 
Shannon Knapp, HSMAI Volunteer Leader

Hospitality & Accommodation, Best Practice for Social Media is tailored specifically for the Hospitality & Tourism Industry

  

Course 1: Foundations of Social Media Marketing Workshop:

 

This workshop is designed to deliver outcomes for those who consider themselves as beginners in social media marketing or not quite keeping up with some of the more intermediate and advanced strategies of social media marketing. The outcomes will be delivered over a full day of presentations that align with developing an understand of the social media landscape as it stands in 2022. Insights into the foundations of what creates success in a social media campaign will be a major component of the overall workshop as well introductions into the components of social media marketing platforms to initiate and develop a successful campaign.

 

Outcome:

• To ensure each participant has left the workshop with a clean, usable digital and social marketing method that can be implemented into their business right away.
•  Participants will be able to implement strategies into their own business upon conclusion of the workshop. They will be able to fully understand how to implement a return on + investment campaign in their organisation.
•  Each participant will leave the workshop with a genuine confidence that they understand the direction of digital and social marketing, to be able to assess what are the latest trends, and know how to position their business in order to manage these trends.

Suitable for:

Marketing Coordinators, Roving Reporters, Industry Trainees, Admin & Supervisors, Executive Level (to learn value and return on investment of social media marketing - this can include finance teams, General Manager's as well as Marketing Managers).

  

Dates:  Tuesday 20 May 2025

Venue: Level 4 Hudson House, 131 Macquarie Street, Sydney

Time:   9am – 12.30pm

 

Course 2: Intermediate to Advanced Social Media Marketing Workshop:

 

The intermediate & advanced social media workshop is designed for those who are aspiring to get ahead with the very best in social media marketing strategy and understanding for their organisation's marketing campaigns. Social media has become very broad, diverse and convoluted in it's offering's. This workshop will help a capable marketer narrow in on what is important with social media marketing, and what isn't, as it stands in 2025.

 

Outcome:

• To ensure each participant has left the workshop with a clean, usable digital and social marketing method that can be implemented into their business right away.
• Each participant will learn how to measure and evaluate their current digital and social marketing approach to allow them to assess whether success is achievable.
• Each participant will leave the workshop with a genuine confidence that they understand the direction of digital and social marketing, to be able to assess what are the latest trends, and know how to position their business in order to manage these trends.

Suitable for:

Marketing Managers, Marketing Coordinators, Marketing Executives & Senior Managers.

 

Pre-Requisite: Participants must have used and have set up Facebook Business Manager and Facebook Ads Manager, as well as presently implementing Facebook advertising.

 

Dates:  Tuesday 20 May 2025

Venue: Level 4 Hudson House, 131 Macquarie Street, Sydney

Time:   13.00pm – 16.30pm

 

Please contact our team at mail@accommodationaustraliansw.org or on 02 8218 1847 for further information. 

 

Facilitator:

George Hawwa, Growth Director Attention Experts.

 

As Growth Director of leading social media agency, Attention Experts, George is in charge of the overall strategy, content and advertising for client accounts while ensuring that all Attention Expert's clients are obtaining a suitable return on their marketing investment. George also oversees the current research division of Attention Experts which identifies and collects data on the latest digital marketing trends and strategies. George & Attention Experts recently won 'BEST SOCIAL MEDIA CAMPAIGN - NSW' at the Australian Marketing Institute awards