Leadership Capability Programs
"Is now the right time to invest in leadership development for my people?"
This is a key question that we are all challenged by, and here at Accommodation Australia (NSW), we firmly believe the answer is "YES."
We all know that we need to make sure our key people leaders are capable and motivated to create the environment that we need to attract staff and deliver the customer experience we need - to continue to fast-track the revitalisation and growth of our industry.
We are pleased to announce that the extremely successful and popular Enhanced Leadership Program is back! Refreshed and enhanced for 2024 with three distinct offerings that establish a Hospitality Leader development pathway focused on the integrated core areas of Leadership, Culture & Business Performance.
ELP1 – Leading Self & Others
Lead your teams in dynamic and changing environments with proven leadership frameworks and practical solutions that can be applied immediately.
Key topics covered:
- Understanding and influencing behavior to create team culture and customer experience
- Building and maintaining a High Performance and High Satisfaction team environment
- Establishing constructive leadership styles to deliver sustained performance
- Exploring situational leadership and core people approaches to maximise the performance of your team
2024 Course Dates: Mon 12th and Tues 13th August
Course Time: 9.00am - 5.00pm Daily
Course Fee: $990 + GST (Member Price) / $1300 + GST (Non-Member Price).
Two or more participants from the same property receive a 10% discount per attendee
Register Here
ELP2 – Creating Culture
Leverage your leadership capability to create positive performance environments where your team is thriving and achieving
Key topics covered:
- Mastering feedback to create differentiated performance
- Developing your coaching capability to develop high-performers
- Understanding Ego states, dealing with resistance and embedding change
- The benefits of creating and maintain Psychologically Safe work environments
- Team Effectiveness – the 5 components of a truly effective team
- Constructive behaviour styles to enhance customer experience, innovation and culture
2024 Course Dates: Wed 22nd and Thurs 23rd May
Course Time: 9.00am - 5.00pm Daily
Course Fee: $1090 + GST (Member Price) / $1450 + GST (Non-Member Price).
Two or more participants from the same property receive a 10% discount per attendee
Register Here
ELP3 – Improving Team and Business Performance
Strategically build your critical business improvement capability so you can identify growth opportunities and ensure sustainable success.
Key topics covered:
- Developing and implementing a strategic business plan
- Utilising service design capability to enhance guest experience and grow revenue
- Building improvement identification and minimal viable proposition (MVP) solution development
- Optimising the performance of your team
2024 Course Dates: Mon 8th and Tues 9th July
Course Time: 9.00am - 5.00pm Daily
Course Fee: $1190 + GST (Member Price) / $1600 + GST (Non-Member Price).
Two or more participants from the same property receive a 10% discount per attendee
Register Here