Education & Training

AA NSW is committed to the development of our industry colleagues through the provision of premium education courses. As our member your teams have full access to our training calendar that whilst spanning over various disciplines, has been designed specifically for our industry via our experienced educators.

Training events are also open to non-AA Members, though with no discounted rates. 

Login to the Member Portal to register for training.

Hospitality High Performance

Question:           How do you create a High Performance & High Satisfaction work environment for you and your team?

Answer:              There are 5 key questions that if you and your team can answer, in a way that is meaningful, then there is a good chance that you have a High Performance and High Satisfaction work environment – and one that ensures you have a Psychologically Safe workplace!

The Hospitality Leader High Performance & High Satisfaction has been designed specifically for Hospitality Leaders to help them create the environment where your team members Stay & Strive – and is structured on those 5 key Questions

This 7 module program delivered via Zoom over 10 weeks allows for short, sharp and engaging sessions to explore core concepts, with the time to apply the insights with your team between modules.

Key topics and outcomes:

  • Achieving clarity on purpose for your team – why are we hear & what are we aiming to be?
  • Ensuring your key roles are defined, organised with clear goals aligned to what you are aiming to be
  • Enhancing your capability to provide objective reinforcing and corrective feedback to improve performance
  • Exploring how to motivate, recognise and reward your team
  • Reviewing the support required and available to help your team achieve optimum performance

At the start of the program, we identify success measures for you, your team and your property and then we review how we went in achieving these at the end of the program.

Course dates:

Workshop 1

Workshop 2

Workshop 3

Workshop 4

Workshop 5

Workshop 6

Workshop 7

4th May

11th May

25th May

1st June

15th June

22nd June

6th July

All Zoom Workshops are 2pm to 4pm (max)

Investment:

Investment per participant would be $490 (+GST) with two or more participants from the same venue / property receiving 10% discount.

Non-member price is $650 (+GST)

Additional information:

  • Minimum participants are 12 with registration and payment closing on Monday 20th April 2026.
  • Maximum participant numbers are 24
  • Workshops will be recorded so all participants would have a way to refresh the content whenever they wanted and also could watch if they had to miss a session due to extenuating circumstances
  • Cohort What’s App group will be created to enhance connection during the program and support on-going communication post program

Revenue & Distribution Management

Revenue & Distribution Management Training

Can we yield manage our way out of the challenging conditions we ensure in the Hospitality Industry? Yes! Our training workshops will show you how. 

Do you have the right insights to optimise topsy-turvy market conditions and a revenue recovery plan ready to implement? If not, we'll help you to build one. 

Regardless of your type of accommodation property or the number of rooms that you manage, informed team members and an effective revenue management strategy are necessary to achieve success and to ensure sustainable profits during all types of market conditions. 

This 6-week instructor-led online program will teach you the following:

  • Fundamental revenue and distribution disciplines
  • The Economics of Hotel Revenue Management
  • Methods to understand market intelligence
  • Benefits of Segmentation
  • Forecasting best practice
  • Strategic Pricing framework & rate optimisation
  • Inventory Control
  • BI & Performance Analysis and Data Analytics
  • Managing owner expectations
  • Total Hotel Revenue Optimization; incorporating ancillary income
  • AI and emerging elements impacting revenue optimisation
2025 Course Date: 29 July - 2 September 2025
Time: 60-90 minutes online webinar sessions (late afternoon) per week
Cost: $380 inc GST (Member Price) / $450 (Non-Member Price)
 
Please register for the course here.
 
Please contact our team at mail@accommodationaustraliansw.org or on 02 8218 1847 for further information. 
 
Facilitator: 
Shannon Knapp, HSMAI Volunteer Leader

Social Media Marketing

Social Media Marketing - Foundations and Intermediate/Advanced

Hospitality & Accommodation, Best Practice for Social Media is tailored specifically for the Hospitality & Tourism Industry

  

Course 1: Foundations of Social Media Marketing Workshop:

 

This workshop is designed to deliver outcomes for those who consider themselves as beginners in social media marketing or not quite keeping up with some of the more intermediate and advanced strategies of social media marketing. The outcomes will be delivered over a full day of presentations that align with developing an understand of the social media landscape as it stands in 2022. Insights into the foundations of what creates success in a social media campaign will be a major component of the overall workshop as well introductions into the components of social media marketing platforms to initiate and develop a successful campaign.

 

Outcome:

  • To ensure each participant has left the workshop with a clean, usable digital and social marketing method that can be implemented into their business right away.
  •  Participants will be able to implement strategies into their own business upon conclusion of the workshop. They will be able to fully understand how to implement a return on + investment campaign in their organisation.
  •  Each participant will leave the workshop with a genuine confidence that they understand the direction of digital and social marketing, to be able to assess what are the latest trends, and know how to position their business in order to manage these trends.

Suitable for:

Marketing Coordinators, Roving Reporters, Industry Trainees, Admin & Supervisors, Executive Level (to learn value and return on investment of social media marketing - this can include finance teams, General Manager's as well as Marketing Managers).

  

Dates:  Tuesday 30 September

Venue: Level 4 Hudson House, 131 Macquarie Street, Sydney

Time:   9am – 12.30pm

Register Here

 

Course 2: Intermediate to Advanced Social Media Marketing Workshop:

 

The intermediate & advanced social media workshop is designed for those who are aspiring to get ahead with the very best in social media marketing strategy and understanding for their organisation's marketing campaigns. Social media has become very broad, diverse and convoluted in it's offering's. This workshop will help a capable marketer narrow in on what is important with social media marketing, and what isn't, as it stands in 2025.

 

Outcome:

  • To ensure each participant has left the workshop with a clean, usable digital and social marketing method that can be implemented into their business right away.
  • Each participant will learn how to measure and evaluate their current digital and social marketing approach to allow them to assess whether success is achievable.
  • Each participant will leave the workshop with a genuine confidence that they understand the direction of digital and social marketing, to be able to assess what are the latest trends, and know how to position their business in order to manage these trends.

Suitable for:

Marketing Managers, Marketing Coordinators, Marketing Executives & Senior Managers.

 

Pre-Requisite: Participants must have used and have set up Facebook Business Manager and Facebook Ads Manager, as well as presently implementing Facebook advertising.

 

Dates:  Tuesday 30 September

Venue: Level 4 Hudson House, 131 Macquarie Street, Sydney

Time:   1.30pm – 5pm

Register Here

 

Facilitator:

George Hawwa, Growth Director Attention Experts.

 

As Growth Director of leading social media agency, Attention Experts, George is in charge of the overall strategy, content and advertising for client accounts while ensuring that all Attention Expert's clients are obtaining a suitable return on their marketing investment. George also oversees the current research division of Attention Experts which identifies and collects data on the latest digital marketing trends and strategies. George & Attention Experts recently won 'BEST SOCIAL MEDIA CAMPAIGN - NSW' at the Australian Marketing Institute awards